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Our Policies

Cookies Policy
Returns Policy
Privacy Policy

Cookies Policy

Cookies are small text files on your computer that store user information. Cookies do not store personally identifiable information such as credit card details.

By using our website, you agree that we can place cookies on your device as outlined in the table below:


Types of Cookies
The Cookies we use can be categorised into 2 types:

  • Persistant Cookie - A Persistant Cookie will outlast the user's session
  • Session Cookie - A Session Cookie only lasts the duration of users using the site. The website browser will delete a session Cookie when the user quits.

Cookie name Type Purpose
CategoryFilterID Persistant Created when there is a requirement for the website to only show products that are categorised a certain product category throughout the site.
SectionFilterID Persistant Created when there is a requirement for the website to only show products that are categorised a certain product section throughout the site.
GenreFilterID Persistant Created when there is a requirement for the website to only show products that are categorised a certain product genre throughout the site.
Manufacturer
FilterID
Persistant Created when there is a requirement for the website to only show products that are categorised a certain product manufacturer throughout the site.
ProductType
FilterID
Persistant Created when there is a requirement for the website to only show products that are categorised a certain product type throughout the site.
VectorFilterID Persistant Created when there is a requirement for the website to only show products that are categorised a certain product vector throughout the site.
DistributorFilterID Persistant Created when there is a requirement for the website to only show products that are categorised a certain product distributor throughout the site.
LastViewed
EntityName
Persistant Name of the last type of category page viewed on the site, i.e. Category, Genre, Manufacturer. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
LastViewed
EntityInstanceID
Persistant Unique identifier for the name of the last type of category page viewed on site. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
LastViewed
EntityInstance
Name
Persistant Name of the last type of category page viewed on the site, i.e. Red Wine. This information is used to determine the breadcrumb when navigating from a type of category page to a product page.
VATSettingID Persistant Unique identifier for the VAT setting for the customer. This information is used to determine how the VAT charges are presented throughout the site.
SiteDisclaimer
Accepted
Persistant Created when the visitor has accepted the terms and conditions for the site disclaimer. This information is used to show specfic content to visitors that have accepted the site disclaimer.
ASPD.Net_
SessionId
Session This Cookie is a session ID - A piece of data used in network communications to identify a unique session.
-utma Persistant This Cookie is utilised for Google Analytics tracking. It does not use any customer data.
-utmb Persistant This Cookie is utilised for Google Analytics tracking. It does not use any customer data.
-utmc Session This Cookie is utilised for Google Analytics tracking. It does not use any customer data.
-utmz Persistant This Cookie is utilised for Google Analytics tracking. It does not use any customer data.
ASPNSF
GUID
Session This Cookie is a session ID - A piece of data used in network communications to identify a unique session.
VIEW n/a The Unique Identifier for the visitor. Used to pass individual identity to Engage along with specific actions.
SESSION Session The Unique Identifier for the current browsing session. Used to associate a series of individual events to a single functional browsing session.
SP_PAGE_VISIT.PAGE_ID Session One "per session" cookie created for each page visited in the session. Used to distinguish the first visit to a webpage by an individual from subsequent visits.
com.silverpop.iMAWebCookie n/a The Unique Identifier for the visitor. Used to pass individual identity to Engage along with specific actions.
com.silverpop.iMA.page_visit Session One "per session" cookie created for each page visited in the session. Used to distinguish the first visit to a webpage by an individual from subsequent visits.
com.silverpop.iMA.session Session The Unique Identifier for the current browsing session. Used to associate a series of individual events to a single functional browsing session.
com.silverpop.iMA.mid – mailing id Session Session cookie containing the mailing_id of the mailing that generated the visit.
com.silverpop.iMA.uid – recipient id Session Session cookie containing the recipient_id of the mailing that generated the visit.
com.silverpop.iMA.jid – job id Session Session cookie containing the job_id of the mailing that generated the visit.
com.silverpop.iMA.rid – report id Session Session cookie containing the report_id of the mailing that generated the visit.

We use Cookies to collect information about our website such as general usage patterns (website analytics) to enable us to understand elements of our site such as website traffic and average time spent on site and technical information for example visitors from mobile devices.

We use Cookies to keep track of your current shopping session and to enable you to retrieve your shopping basket. Cookies can make the shopping experience on our site easier and faster. For more detailed information about Cookies - please see the table above.

You can choose to delete Cookies already on your computer, to do this please refer to the help or support options on your internet browser.

For more information about controlling or deleting your Cookies visit: www.AboutCookies.org (please note we cannot be responsible for the content of external websites).

By deleting Cookies you could disrupt your user experience of test.corneyandbarrow.com.


Returns Policy

If any wine purchased from Corney & Barrow fails, for any reason, to give satisfaction, Corney & Barrow will replace or issue a credit for that wine provided that the wine is returned to Corney & Barrow within one month after the earlier of (a) the invoice date for the wine and (b) the date of payment for the wine. Corney & Barrow is not obliged under this guarantee to deliver any replacement wine to an address outside the United Kingdom.

Customers who have purchased wine 'En Primeur' have the right to change their mind in respect of and be issued a credit for, that wine provided that they notify Corney & Barrow in writing within one month after the earlier of (a) the invoice date for the wine and (b) the date of payment for the wine (in each case, In Bond UK).

Corney & Barrow offers a "sale or return" service for parties within its London van delivery area and within its Scotland van delivery area. Corney & Barrow will arrange for unopened cases to be returned to its warehouse following which a credit note will be raised. Corney & Barrow reserves the right to refuse to accept the return of Goods, or to credit the value of any returned Goods, which are not in a saleable condition.

Claims for breakages will only be allowed if the Customer notifies Corney & Barrow as soon as possible (and, in any event, within 7 days) after delivery. The Customer must retain breakages and accompanying packaging for examination by Corney & Barrow or its agent.

Corney & Barrow shall not be liable to the Customer for ullages or for any deterioration in the condition of any wine (which can occur naturally to all wines no matter how well cared for), whether that wine is in reserve storage with Corney & Barrow or stored separately by or on behalf of the Customer.

Click on the following links to read our General Terms & Conditions and our Website Terms & Conditions.

Privacy Policy

Corney & Barrow Limited, a company incorporated in England, is a member of the Corney & Barrow Group of companies.

The purpose of this statement is to describe how the Corney & Barrow Group of companies uses personal information that we may obtain about you. By browsing this website and communicating electronically with us, you acknowledge and agree to this use.

We value you as a customer and are committed to the protection of your privacy. We will not sell or disclose personally identifiable information about you to unaffiliated third parties except as set out in this policy.

If you have any requests concerning your personal information or any queries with regard to this policy please contact us at website@corneyandbarrow.com

 

Information collected

We collect personal information which you provide when you complete the online registration form, or if you provide us with your details by email, telephone or any other means of communication. We may also collect information such as ip addresses of visitors to our website and urls of pages viewed. If you open an account with us we may obtain information about you from a credit reference agency.

 

Cookies

When you register with us online, you may opt for our website to remember your details so you do not have to enter your password each time you log on. If you opt for the website to remember your details, we will place a cookie on your computer to facilitate this procedure. If you do not wish us to send you a cookie or your web browser has been set not to accept cookies then please choose the option enabling you to enter your password each time you log on.

 

Use of personal information

We process personal information collected for the purposes of:

  • Identifying potential customers

  • Administering customer accounts

  • Carrying out market research

  • Monitoring visitor traffic patterns and site use in order to enhance and improve our website

  • Providing you with information about products and services we offer e.g. special offers, new wines, tastings, other events and promotions.

We will contact you by telephone, post or email if you have indicated you would like to receive communications from us about our products and services and supplied us with the relevant details. If you change your mind and no longer wish to receive details about our products or services at any time, please email us at  customer.services@corneyandbarrow.com

 

Disclosures

We may disclose information which you have provided to us:

  • to other companies within the Corney & Barrow Group if you have indicated you would like to receive communications from us about our products and services.

  • to a successor business entity in the event we restructure or sell part of our business

  • to credit reference agencies

  • to service providers who process data on our behalf in the course of providing services for us (for example, making deliveries) and in this case we will ensure that those providers respect your information in accordance with this policy.


Updating your data

If any of your details change (for example if you move or your email address changes) or you believe the information we hold about you is incorrect please let us know by amending your registration details or by sending an email to customer.services@corneyandbarrow.com


Click on the following links to read our General Terms & Conditions and our Website Terms & Conditions.




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