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FAQ’S


If I already have an account with Corney & Barrow, how can I access information online?

How do I access my account for the first time?

How do I create an online account?

How do I change my online account details and contact preferences?

How safe is shopping on corneyandbarrow.com?

Do you deliver or send products outside the United Kingdom?

What happens if I have forgotten my password?

What if I'm not in when you deliver?

What is the difference between the ‘Shop’ and the ‘Cellar’?

What is the difference between 'bond price' (i.e in bond) and 'retail price'?

What happens if I want to buy some wines in bond and some at retail price?

Can I request to pay on invoice?

Will I receive an order confirmation?


EN PRIMEUR FAQ’S

How does it all work?

What does en primeur actually mean?

Which regions sell their wine this way?

When are the wines released?

Why buy en primeur?

How do I actually buy en primeur?

When will I receive my wine?

What happens when the wine arrives in the UK?

Are there any risks of buying en primeur?

Where should I store my wines when they arrive?

Why buy from Corney & Barrow?


GENERAL FAQ’S

  • If I already have an account with Corney & Barrow, how can I access information online?

    Please email register@corneyandbarrow.com with your full name, account number and the email address that you would like registered to your online account. We will then reply with instructions on how to access your account.

  • How do I access my account for the first time?

    Go to the My Account section and enter your email address into the ‘forgotten password’ box then select ‘request a new password’ – this is the safest way to ensure that your password is kept completely confidential and decreases any security risk. Your new password will be emailed to the email address you have registered against your account.

  • How do I create an online account?

    As you place your order, you will have the opportunity to register with us. This will allow you to retrieve your details and chosen delivery address/es. You will be asked to set up a password as part of the account creation process.

  • How do I change my online account details and contact preferences?

    If you wish to change or update your online account details (your email address, password, address or contact preferences) log into your account or click here to go the ‘My account’ page. Enter your email address and password and you will then be able to change the details that you originally gave.

  • How safe is shopping on corneyandbarrow.com?

    Corneyandbarrow.com guarantees to all users and customers full data security and confidentiality. All personal information stored in your account or entered in any online transaction is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers).

  • Do you deliver or send products outside the United Kingdom?

    Yes we do. However, shipping and delivery charges will not be included when you place the order – you will be contacted by a member of Corney & Barrow with the relevant charges. If you have any questions, please email export@corneyandbarrow.com .

  • What happens if I have forgotten my password?

    Go to the My Account section and enter your email address into the forgotten password box then select ‘request a new password’ – this is the safest way to ensure that your password is kept completely confidential and decreases any security risk. Your new password will be emailed to the email address you have registered against your account.

  • What if I'm not in when you deliver?

    We can ring you to arrange a convenient time to ensure this does not happen. Please select this option during the check out process. You will be asked to enter your phone number. We are also happy to leave your delivery in a convenient place, as specified by you when you process your order. Deliveries will usually be made on Mondays to Fridays between 9am and 5.30pm.

  • What is the difference between the ‘Shop’ and the ‘Cellar’?

    The site comprises a Shop and a Cellar. The Shop is filled with wines which are ready to drink. Whilst some may benefit for a year or so of cellaring, the message is a straightforward one – these are wines that are to be bought ‘off the virtual rack’ and delivered to your door. The Cellar is for fine wines to be laid down. These are fine wines straight from the cellars of our exclusive producers, older vintages and wines sourced by our broking team. The majority of these will be bought in bond for long-term cellaring. A live list of fine wines on our books will be instantly available to those who are regular buyers.

  • What is the difference between bond price (i.e. in bond) and retail price?

    Retail price includes duty and VAT. Bonded price is the retail price minus duty and VAT and is used when wines are being bought to lay down in bonded cellars.

  • What happens if I want to buy some wines in bond and some at retail price?

    The wines will have to be bought in two separate transactions or be purchased over the phone. Please ring 020 7265 2430.

  • Can I request to pay on invoice?

    All payments must be made on debit or credit card when placing the online order. If you are an account holder and wish to pay later, please contact a member of the sales team on 020 7265 2430.

  • Will I receive an order confirmation?

    We will send you an email to acknowledge that we have received your order. You will receive a second email when your order has been confirmed. You will be advised of any issues if they arise.


EN PRIMEUR FAQ’S

  • How does it all work?

    Summary:
    1. En primeur wines are purchased ‘in bond’ – i.e. excluding VAT and Duty
    2. After your purchase, you will be contacted by Corney & Barrow to set up an account
    3. You will be informed when the wine arrives in the UK – up to 2 years after your purchase
    4. You can then choose delivery / storage options:
    a. Wine can be delivered in bond to Corney & Barrow’s storage facility, and stored at the prevailing rate
    b. Wine can be delivered to you (for free in the UK) and you will be asked to pay Duty and VAT at the prevailing rate.

  • What does en primeur actually mean?

    En primeur refers to a long-established practice, originally associated with the purchase of young Bordeaux wine. Wines bought en primeur have not yet been bottled and are still in the barrel.
    They are bought in bond – i.e. excluding duty and VAT. In the US, the commercial term used is “futures”.

  • Which regions sell their wine this way?

    Traditionally only wines from Bordeaux were sold en primeur - years ago you could actually buy the wines “sur souche” when the grapes were still on the vines.
    Over the last 15 years, this practice has extended to Burgundy and the Rhône and now many other areas where producers now release the latest vintage while still in cask. Corney & Barrow now releases wine en primeur from as far afield as Argentina and California.

  • When are the wines released?

    Typically, the Bordeaux châteaux will release the prices of their wines for sale in the spring following vintage. Many Burgundian producers release their wines for sale in January, about sixteen months after the vintage.

  • Why buy en primeur?

    - It guarantees the absolute best provenance of your wines, direct from the châteaux or domaine. You are therefore receiving immaculate, original stock.
    - It allows you to secure an allocation of potentially rare, highly sought-after wines, which may be produced in very small quantities.
    - You have the opportunity to specify the size format you would like; halves, magnums or larger formats.
    - For certain wines buying en primeur allows you to buy at a better price than buying after the wine has been bottled and shipped to the UK. Over recent years, this price advantage has diminished in Bordeaux but the above advantages still hold true.

  • How do I actually buy en primeur?

    The wines are released and sold "in bond," i.e. excluding Duty and VAT* (*see Duty Costs below). Cost of transport to the UK and insurance is included for our products.
    On purchase, you will be asked to set up an account with Corney & Barrow – we will send you the necessary forms to sign.

  • When will I receive my wine?

    The wine typically arrives in the UK one to three years after the harvest, therefore up to two years after you have made your purchase.

  • What happens when the wine arrives in the UK?

    When the wine is bottled and arrives in the UK, you will be informed and asked to make a decision on your delivery options:
    - You may opt to store the wines in bond or have the wines delivered. Should you choose to store the wine in bond charged for storage on an annual basis in arrears.
    - Should you choose to take delivery of the wine, you will then be required to pay duty and VAT at the prevailing rate if the delivery point is within the EEC. Please contact us for details / costs of shipping elsewhere.

  • Are there any risks of buying en primeur?
  • Naturally, parting with your money for a product before it has actually been delivered presents an element of risk. This can be seriously reduced by choosing a trusted wine merchant with an established track record of offering wines en primeur; their relationships with the wine suppliers and their strong business foundations will increase the security of the wine’s journey from the producer to you.
    We would strongly advise you to refer to Jim Budd's website www.investdrinks.org which is an invaluable guide not only on how to buy, but from whom to buy.

  • Where should I store my wines when they arrive?

    When your wine arrives in the UK, you will be notified and you may then take delivery (free of charge) of it, or you can store the wines, in bond, with Corney & Barrow at our cellaring facilities in Corsham. These Cellars offer first class storage, which is charged at an annual rate.
    Whether you take delivery of your wine or you store it with Corney & Barrow, the correct storage of wines is always of vital importance. Without the optimum storage facilities, the delicate nature of wine is easily damaged, diminishing, at best, its chances of reaching its potential. There are 4 key elements in the successful storage of your wine:
    - Humidity: To be maintained between 70% and 80%. This avoids the drying out of corks, thereby preventing the wine from evaporating to a damaging degree and increasing the ullage (the gap between the bottom of the cork and the wine). Excessive dryness can allow the cork to shrink significantly, allowing air in and ruining the wine through oxidation. Damage to labels is also a problem with excess humidity.
    - Temperature and air quality: – To be maintained between 13ºC and 14ºC. Avoiding fluctuations is key as the expansion and contraction of the wine will damage the integrity of the cork and allow air to seep in, resulting in oxidation. Temperatures about 14ºC will dramatically increase the chemical reactions inside a bottle. Heat can hasten certain undesired chemical reactions and diminish the wine’s fruit content. Colour, aroma and flavour all suffer from incorrect storage.
    - Light and Vibration: No exposure to natural light and no vibration. Light ages wine prematurely. UV light can penetrate even the darkest of glass, causing degradation of the otherwise stable compounds, especially the tannins, found in wine. Vibration can speed up chemical reactions in the wine, breaking down molecular structure, by the agitation of sediment. This will prematurely age the wine.
    - Security: Your wine must be safe, both physically and financially.

  • Why buy from Corney & Barrow?

    - Provenance : Our exclusive relationships with many of the producers for whom we offer wines en primeur ensure immaculate stock, delivered direct from their cellars to ours.
    - Exclusive access to wines : The exclusive relationships with our suppliers also mean that we have unique access to some of the great châteaux and domaines in Bordeaux, Burgundy and elsewhere. We also offer a wide range of wines en primeur from all over the world, notably the USA, Argentina, Italy and Spain.
    - Personal and honest help : We have a long term interest in looking after customers and if buying en primeur is not in your interest we will tell you or sell you something more suitable.
    - Considerable Heritage as a wine merchant : We are one of the oldest wine merchants in the UK (established 1780) with a long history of selling wines en primeur.
    - Selling & Broking wines : Should you choose to, our broking team can sell your en primeur purchases to other customers for a set fee.
    - Free delivery : Delivery from reserves is free of charge to your home address.
    Please click here for terms and conditions.




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